Do You Have Insurance?
If you or your venue manager require insurance, we can recommend a platform where you can purchase party insurance: https://www.theeventhelper.com/. Please select the appropriate insurance based on your party type. For small events, the cost typically ranges from $60 to $100. Feel free to contact our customer service team, and we can offer to subsidize part of the cost. Please note that we do not have any partnership with this insurance company. We’re recommending it solely for your convenience, based on positive user reviews found online.
What can I expect after Booking?
After you reserve your time online you will: Receive a confirmation email(Check spam or verify whether your email address is correct if not receiving it). Our booking manager will reach out to you at least a week before your party date to finalize all details, including menu and price but you can also contact them directly anytime before that.
Can you Explain the Travel Fee?
The first 20 miles to your party location from our location is free! It's $2 per mile after the first 20.
Can I Have More Details on Kids Prices?
The Kids price is for ages between 6-12 years old. 13 and older is adult price. Age 5 and under eats free! They get 1 protein and about 1/4 cup of rice.
Are These Parties Kid Friendly?
Yes 100% Our parties are fun for the whole family! Our chefs are very talented and can tailor the experience to be even more kid and family friendly. Just let the reservations manager know after booking.
What is on the Menu?
Each guest gets: Choice of 2 Proteins Chicken, NY Strip Steak, Shrimp, Scallops or Salmon, Tofu or Vegetarian Options. Lots of Sake (21+) Fried Rice Fresh Cooked Vegetables Side Salad Signature Sauce We also offer these food upgrade options: * Filet Mignon (+\$5.00) * Lobster Tail (+\$10.00) * Appetizers: Gyoza (+\$10.00) (6 pcs) * Appetizers: Edamame (+\$5.00) * Stir-fried noodles (+\$4.00) Additionally, we provide sushi and buffet options. Please contact customer service for the menu if needed.
What if I need a third protein or more?
Typically, each guest selects two proteins from the following options: Chicken, NY Strip Steak, Shrimp, Scallops, Salmon, or Tofu. You can also choose Filet Mignon or Lobster Tail as substitutes for any of the proteins. If you’d like to offer a third protein to your guests, the pricing for the third option is as follows: Filet Mignon: +$15 per person Lobster Tail: +$15 per person Any additional protein (Chicken, NY Strip Steak, Shrimp, Scallops, Salmon, or Tofu): +$10 per person
What if I don’t have a venue for the hibachi party?
If you don’t have a venue, we can offer a free space at 1666 Superior Ave, Costa Mesa, CA 92627. The space is large enough, can offer drinking water and includes two restrooms, all free of charge. The venue will be available for setting up tables and chairs after 5:00 PM. If you’d like to use it, please email us at questions[at]lovehibachi[dot]com.
What does the total cost include?
Your total includes: ***1. Base Cost: $60 per adult, $30 per child, with a $600 minimum. (The base price includes each guest’s choice of two complimentary proteins, plenty of fried rice, vegetables, salad, sauces, and unlimited sake—enough to satisfy your appetite.) ***2. Optional food upgrades: Filet Mignon (+$5/portion), Lobster Tail (+$10/portion), Noodles(+$4/portion), add appetizers: gyoza $10 (6pcs) or add appetizers: edamame $5, sushi of 13 types(starting at just $44/portion) ***3. Travel Fee: The first 20 miles are free; after that, it’s $2 per mile. *Please note: The above costs do not include tips, which will be paid directly to the chefs after the party. We recommend tipping 20-35% of the service cost (Base Cost + Optional Food Upgrades). Much appreciated in advance!
How do I use a coupon?
Your coupon will be automatically applied to your party cost calculation by our customer service team after you submit your booking. They will send you an email for verification. On the day of service, the chef will bring the invoice, which will be presented to you after the party to settle the final payment. For example, if your total is $650 and you have a $50 coupon, you’ll pay $400 after the $50 coupon and $200 deposit deductions. We offer two types of coupons that can be stacked: 1. Tiered Coupons (based on the number of adults). 2. Channel Coupons (obtained through the spin-the-wheel game on our homepage or through referral promotions).
What’s the deposit for when booking on your site?
We require a $216 payment at booking, which includes a $200 deposit plus $16 in sales tax. After your party, the chef will deduct $200 from your final bill.
Can you explain tax and payment processing fee?
①Love Hibachi acts solely as a marketplace platform providing booking and facilitation services. The portion of the party fee attributable to the independent service provider is subject to applicable sales tax based on the location where the service is performed, and shall be reported and paid by the service provider in accordance with applicable law (if applicable). ②Travel fees represent the chef’s transportation and time costs and are generally not subject to sales tax. The tax treatment of travel-related charges may vary by jurisdiction and shall be determined in accordance with local regulations. ③A payment processing fee of approximately 3% will be charged by the third-party payment processor for all online payments. This fee is not collected by Love Hibachi. To avoid this processing fee, we recommend paying the remaining balance in cash on the day of the event.
Do you Offer Table and Chair Setup?
Sorry, we do NOT offer setup service for the parties. We suggest that you choose a table and chair rental company locally. Here’s a list of highly-rated rental companies based on customer reviews. They are not affiliated with us; we recommend them solely for your convenience: MTB Event Rentals (Los Angeles, Orange, Riverside, Ventura, Santa Barbara Counties) Signature Party Rentals (Southern California) Party Rentals and Decor (San Diego County) Abbey Party Rentals (San Diego County) Baker Party Rentals (Orange County) celebrationsofmarin.com (Entire Bay Area near San Francisco) unearthedrentals.com (Counties Near Miami, FL) You can easily find their websites in the footer section of our website or by searching their names on Google for more information!
How Do I Setup Tables & Chairs?
We recommend its setup so that the chef is up front of the party where everyone can see them. Two 8’ rectangular tables arranged in L shape, and can sit about 10 people. Three 6’ rectangular arranged in U shape and, can sit between 12 and 15 people.
Can you Accommodate Dietary Restrictions?
Yes, we can accommodate most dietary restrictions upon request, which include but are not limited to:Vegan, Vegetarian, KeGluten-free, Dairy-free, Halal, Kosher. Its very important you let your reservation manager know the exact restrictions before the party.
Do you cook indoors?
Our experience is best outside in backyards, terraces, balconies etc.. Although we prefer outside we can cook indoors if we are notified ahead of time and there are high ceilings and plenty of ventilation in the cooking area.
Do you offer Upgrades?
Yes! As part of the regular menu all guests get 2 protein choices and all the sides but we also offer some additional upgrades with extra purchase. Upgrade to Filet Mignon $5. Upgrade to Lobster $10. Add appetizers: gyoza $10 (6pcs). Add appetizers: edamame $5. Add Noodles $4.
Will the chef I selected be the one who comes to my event?
We always do our best to send the chef you selected. However, in rare cases, unforeseen circumstances may prevent that chef from being available. In such situations, we will assign another highly skilled chef to ensure your event runs smoothly and the service quality remains exceptional. We appreciate your understanding and flexibility.
How Do I Book?
On the homepage, click “Book Now” (or select your region from the navigation bar) and choose your county. This will take you to the booking page for that location. Once there, you’ll be prompted to select date and time. Afterward, enter your contact information—name, phone number, and email address are required fields. Be sure to review your entries carefully to ensure accuracy. Next, provide the party details, including the event address, guest composition, food preferences, party occasion, and how you heard about us. Fields marked with an asterisk (*) are mandatory and must be completed, while fields without an asterisk are optional. Lastly, agree to the service terms. When you’ve filled out all the required fields, click “Confirm Appointment.” The page will briefly load for 3–5 seconds before redirecting you to the confirmation page
Can I Get an Estimate?
Yes! We have an automatic estimator that will get you very close to your price. You can run the estimator here(Find it easily on our homepage by clicking "FREE ESTIMATE" button): https://www.lovehibachi.com/evaluate/index.html
How much does your service cost?
Our service has a base price of $60 per person with a $600 minimum spend.
Can I provide my own proteins?
Due to insurance and pricing requirements, we do not cook any outside protein or food at this time.
What time will the chef arrive?
The chef will try to arrive approximately 15-30 minutes prior to the reservation time. Our set-up process is usually very easy and only takes a few minutes.
Do I Need to Tip the Chef?
Gratuity goes directly to the chef and is greatly appreciated! We suggest give service cost(Base Cost + Optional food upgrades) 20-35% tips
Can you Tell More About Fees?
All fees are included in price per person except for chef gratuity, possible travel fee and optional upgrades. We accept and prefer Cash in all locations. To be paid after the party. Some locations accept other forms of payment like Stripe or Credit Card. Contact us for the specific payment options offered at your location.
What if someone does not eat meat?
We can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. We will supplement their dishes with additional extras on cooked veggies etc.
What Should I Prepare for My Party?
You should arrange for a clear area for our grill: 68.3" L x 27.5" W x 41.3" H and setup your tables, chairs, silverware, large plates, salad plates, drink cups and any beverages you want to drink besides sake (which we bring plenty of!)
Can I See What the Experience is Like?
Yes! We have hundreds of videos posted from happy customers online. The best place are Tiktok and Instagram to get a feel of what the experience is like. (social media links are in the footer section of our website) You can also find our guests videos in our media page. Easily find it on our site navigation: https://www.lovehibachi.com/media/index.html
Why Our Hibachi Service Is Worth Every Penny: 7 Reasons Customers Rave About It .
1.Enjoy private chef services at home without stepping out; 2.Enhance your celebration with professional event design; 3.Fresh, locally sourced, and organic ingredients ensure every meal is delicious; 4.A team of skilled chefs brings vitality to your gathering; 5.High-value services with regular promotions to reward customers; 6.Regardless of the scale of the event, we ensure timely delivery of high-quality services; 7.Book with ease and indulge in an unforgettable culinary experience;
Can you offer sushi?
Yes, our chefs can make 13 types of sushi rolls: 1.Kyoto To The Bay：Select 5 Rolls -Alaskan Roll，California Roll，Chili Shrimp Roll，Las Vegas Roll，Philadelphia Roll，Yellow submarine，Godzilla，Spicy Salmon Roll or Spicy Tuna Roll 2.Sushi Garden：Comes with-Seaweed Salad，Shrimp Nigiri， Salmon Nigiri，California Roll， Philadelphia Roll，Spicy Tuna Roll，Rainbow Roll 3.Tokyo Platter：Comes with-Shrimp Nigiri，California Roll，Spicy Tuna Roll，Rainbow Roll 4.Samurai Platter：Comes with-California Roll，Spicy Tuna Roll，Spicy Shrimp Roll，Tuna Nigiri，Salmon Nigiri，Shrimp Nigiri 5.California and Spicy Tuna Roll Tray 6.Rainbow and California Roll Tray 7.Rainbow and Spicy Tuna Roll Tray 8.California Roll Tray 9.Rainbow Roll Tray 10.Philadelphia Roll Tray 11.Spicy Shrimp Roll Tray 12.Spicy Tuna Roll Tray 13.Avocado And Cucumber Roll Tray
What are the meal pricing and rules?
Meal Rules by Age Group A. Adults (13+ yrs) & Older Children (6-12 yrs) ① FREE Protein Allowance 2 Standard Proteins per person (Chicken, Steak, Shrimp, Scallops, Salmon, Tofu) Default: Chicken + Steak (if no selection) ② Upgrades/Extras Premium Proteins: +$5 (Filet Mignon) / +$10 (Lobster Tail) 3rd+ Proteins: $10/standard, $15/premium Sides/Sushi: Regular pricing applies ---------------------------------------------------------- B. Young Children (5 yrs & under) ① FREE Protein Allowance 1 Protein (Standard or Premium) ② Restrictions No sides/sushi allowed Additional Proteins: Not available What’s the recommended layout for the party? We recommend a U-shaped setup with a gap for the chef’s workstation, allowing all guests to watch the cooking performance. We suggest using 8-foot tables, each seating 4-5 people.
Can guests choose different proteins?
Yes, each guest can choose 2 proteins, and each person’s choice can vary. Our chefs can cook and serve different proteins separately to ensure everyone is satisfied.
Can the balance payment be made in cash? Can I pay in advance?
Yes, the remaining balance can be paid in cash after the party. You can also pay in advance via Stripe by contacting us for the payment link. Stripe accepts most credit cards.
What if the number of guests is less than 10?
Our parties generally start with at least 10 adults or a minimum spend of $600. If you don’t meet this standard, you can select like chicken, NY strip steak, shrimp, scallops, salmon or tofu to reach the total. Contact us at questions[at]lovehibachi[dot]com for a customized plan.
Is the deposit amount the same for all orders?
Yes, regardless of whether your order is a few hundred dollars for a small event or several thousand dollars for a large party, we only require a $200 deposit. (Please note that the $216 charge includes a $16 processing fee and tax for online transactions.)
Why is a Deposit Required?
1. Reservation Confirmation: The deposit ensures that your preferred date and time are reserved exclusively for you. This allows us to allocate the necessary resources, including chefs, ingredients, and equipment, to make your event seamless. 2. Preparation Costs: Hosting a hibachi party requires us to purchase fresh, high-quality ingredients and prepare specific setups tailored to your event. The deposit helps us cover these upfront costs. 3. Commitment Assurance: Requiring a deposit helps minimize last-minute cancellations and ensures a commitment from both sides, allowing us to plan effectively and avoid missed opportunities to serve other customers. 4. Easy Balance Management: The deposit is deducted from your total cost, making the final payment after your party more manageable. 5. Custom Services: If you request special upgrades or dietary accommodations, the deposit helps us confirm these customizations and make the necessary arrangements. By paying the deposit, you’re helping us provide the best possible experience for your event. Thank you for your understanding and cooperation! If you have further questions, feel free to contact us at questions[at]lovehibachi[dot]com.
What precautions are in place to prevent fire hazards?
Our chefs follow strict safety protocols, including: ①Performing leak checks on propane tanks before use. ②Keeping a safe distance between cooking equipment and flammable objects. ③Ensuring proper ventilation when using propane-powered appliances. ④Bringing a portable fire extinguisher to every event for added safety. ⑤We also work closely with our chefs to ensure they are always vigilant about potential risks and act quickly in the rare case of an emergency.
How does Love Hibachi ensure its cooking equipment is safe to use?
We exclusively use Blackstone griddles and AmeriGas propane tanks, which are well-known for their safety and reliability. Our propane tanks are regularly inspected, and our chefs perform thorough safety checks before and after each use. The equipment is designed with built-in safety mechanisms to minimize risk.
When is the deadline to confirm the party menu (protein list)?
The deadline is 3 days before the party. If not received, we’ll default to chicken and steak, our most popular choices.
What's your Cancellation Policy & Weather Policy?
We offer a 48-hour full refund guarantee. Cancel at least 48 hours before your event, and we’ll refund your deposit with no questions asked. Rescheduling is free with 48-hour notice; after that, a $200 rescheduling fee will apply. Weather Policy If it rains, the customer must provide a covered area (such as a tent or patio) for the chef to cook under, ensuring they stay dry. It is the customer’s responsibility to decide and cancel due to inclement weather at least 48 hours before the event. To ensure your event goes smoothly, if there are any changes to the number of guests, please notify us at least 24 hours in advance, so we have enough time to prepare food for everyone. Thank you for your understanding and cooperation!